Deliveries and assembly

Delivery times specified in the product pages and during the purchase procedure are estimates only and such estimates shall not be deemed a representation by Calligaris. Where deliveries are delayed, the Customer will be informed by email in a timely manner. Calligaris shall not be liable for failure to ship or deliver the products by the estimated delivery dates, and the Customer shall not be entitled to any refunds or cancellation of orders as a result of delayed shipment.  Notwithstanding the foregoing, in the event that Calligaris is unable to ship an order within thirty (30) days of receipt of placing an order, the Customer will receive an email from Calligaris notifying the Customer of the delay in shipment.  At such time, the Customer will have the option of cancelling the order for a full refund or consenting in writing to the delay.
Upon pick up of the products by Customer, or delivery of the products to the Customer at their address, as applicable, the risk of loss or damage and title to the products shifts to the Customer. 
We offer the following delivery options:

In-Store Pick-Up
Calligaris will notify customer when the products are ready for pick-up.  Customer may pick up the products, personally or through his/her authorized representative, who shall be at least eighteen (18) years of age and produce a valid photo ID, at the local store’s address [indicated on the order confirmation].  Pick-up of the products shall be scheduled by the parties at a mutually convenient time no later than [two (2) weeks] following customer’s receipt of Calligaris’s notice that the products are available for pick-up (the “Scheduled pick-up Date”).  Calligaris shall not be liable for any postponement by customer of the Scheduled pick-up date.  Any damage to the products must be reported to Calligaris’s representative immediately at the time of pick-up.

Roadside Delivery
For products having a total weight up to 170 lbs., delivery will be made roadside at the address provided by the customer, using an express courier selected by Calligaris. Exclusion may apply: in Alaska, Hawaii, US Virgin Islands, PR, North Dakota and South Dakota.  Calligaris will send an email to customers when the products leave Calligaris’s warehouse. 
Upon receipt of the products, customer, or such other person accepting delivery, shall carefully inspect the products for completeness and integrity.  Any quantity discrepancies, defects, damage or other non-conformity must be noted immediately in the form of a completed and signed inspection receipt provided by the delivery agent.

White Glove Delivery
For products exceeding a total weight of 170 lbs., or when the customer has requested assembly of the products, products will be delivered at the address provided by the customer and assembled in the room of choice, and packaging of the products will be disposed of by the delivery service selected by Calligaris.
Calligaris will notify customer when the products are ready for delivery.  Delivery of the products shall be scheduled by the parties at a mutually convenient time no later than [two (2) weeks] following customer’s receipt of Calligaris’s notice that the products are available for delivery (the “Scheduled Delivery Date”).  Calligaris shall not be liable for any postponement by customer of the scheduled delivery date.  Customer or his/her authorized representative, who shall be at least eighteen (18) years of age and produce a valid photo ID, shall be present at the address provided at the time of delivery.  Customer must measure elevators, halls, doorways, etc. to ensure that they can accommodate delivery of the products.  
Upon receipt of the products, customer, or such other person accepting delivery, shall carefully inspect the products for completeness and integrity.  Any quantity discrepancies, defects, damage or other non-conformity must be noted immediately in the form of a completed and signed inspection receipt provided by the delivery agent.

Assembly
In case of white glove delivery of products, where customer has contracted to have seller assemble the products, all assembly operations will be performed by the Calligaris or by a third-party enterprise on behalf of and under the instructions of the Calligaris (“Subcontractor”).
Customer or his/her authorized representative, who shall be at least eighteen (18) years of age and produce a valid photo ID, shall be present at the time of assembly, until assembly of the products is complete.  Customer shall ensure that the working area is clean, clear of debris or any other materials that may prevent assembly of the products, and that Calligaris or Subcontractor have clear, safe and uninterrupted access to the premises in order to perform the assembly.  Customer shall promptly notify Calligaris of any changes in conditions, anomalies or defective conditions found at the premises that may affect assembly of the products, and customer acknowledges and agrees that Calligaris shall not be liable for any delay in assembly caused by any such conditions and Calligaris shall have the right to assess additional charges.  Calligaris shall not be responsible in the event assembly is impossible as a consequence of uneven floors or levels, inaccurate measurements provided by customer, variations in size, design or shape of walls, appliances, or by any other condition not expressly disclosed to Calligaris in a timely manner.  Wall installation service is not included and it is not available on demand.
Any defects, damage or other non-conformity occurring during assembly must be reported to Calligaris immediately at the time of completion of assembly in the form of a completed and signed assembly ticket to be provided by Calligaris’s or Subcontractor’s agent(s) performing the assembly.